LL
Lamont L

1 reviews | Active since Nov 2012

10 Aug 2018, 12:13

No Feedback from Miway ( Sakhile Mngomezulu)

Miway had been busy for several months on a recovery for a claim of mine. I understand this can be a lengthy process. The problem I have is that this recovery has been coming for about 9 months now, and every time I send a mail to Sakhile Mngomezulu for feedback I receive nothing. I have sent a mail indicating I will be complaining about this on Hello Peter, but this clearly also doe not matter. This is very sad as I have been with Miway for almost 10 years and the employees cannot even be bothered to supply feedback on mail request.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply10 Aug 2018, 12:37
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Aug 2018, 12:00
Official

Thank you for your message – we value your feedback. We believe that Sakhile has since tried to get in touch with you in order to discuss your concerns in more detail. He was unable to reach you but he has sent you a detailed email of what you can expect moving forward.

Should you need anything else, we urge you to give us a call.

Best regards,
The MiWay Team