No feedback from Miway, pathetic service

I submitted a claim on the 19th of December for my double door fridge that broke due to the resent power outages. The assessor came out to look at the fridge swiftly but to date I'm still waiting on feedback from MiWay. I contacted MiWay via the online chat option on the app but I keep on being told that someone will contact me. Is everyone on leave? This is my first claim since I've joined and I'm disgusted with the service! Your ads on tv is a sham clearly!