No feedback from Mi-Way on third party claim (C***)

I have sent in all my documentation to Mi-Way on 28 November 2024 and followed up on 5 December 2024. I have also called the Call Centre, but the person was not very helpful. I sent a direct email to the person who is helping me, but have had no response. I called many times this morning to ***, but it rings once and then cuts off. Can someone please contact me urgently with an update on my claim. Thank you.