1 reviews | Active since Feb 2017
No feedback for a month.
<p>I have lodge a claim and again 16 January 2017 I followed up and spoke to Chillano Fonseca. He assisted very quickly and leak detection was done on the 24th January 2017. After this however nothing has happened? No feedback and my emails go unresponsive. The next time I was contacted by someone else whom was very rude and unsympathetic to the matter and no call since, I had to explain the whole situation to her again after telling Chillano a week before the same story. They have both my numbers and both my emails yet nothing. I have sent a compliant 5 times and no response, no call for 10 days now? I have been a very happy MIWAY customer since 2011 and this has made me want to cancel my car and home insurance. Your feedback is pathetic, what HAPPENED TO MIWAY? I have to ensure my monthly payments are paid, I am a paying customer for a service you are not delivering. Claim 813265</p>
We have passed your message on to our Claims team, someone will be in touch to assist you.
Best regards,
The MiWay Team
We have passed your message on to our Claims team, someone will be in touch to assist you.
Best regards,
The MiWay Team
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Tebogo has since called to discuss your concerns with you in more detail and she has explained what to expect moving forward. Please feel free to give us a call if you need any further assistance in interim!
Kind Regards,
The MiWay Team
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Tebogo has since called to discuss your concerns with you in more detail and she has explained what to expect moving forward. Please feel free to give us a call if you need any further assistance in interim!
Kind Regards,
The MiWay Team
Good morning, I think you have it wrong somewhere. Tebogo never contacted me after this review. Only Chillano has called me. Apparently Erica Williams is the only Contractor that can do the job after I told Miway I would prefer not to work with them after the first time. Now I am not given any option for another contractor as they are your sole contractor in this area? First it was my neighbours on my right that caused the damage so they broke down the wall and nothing was wrong on their side. Now it is my other neighbour.. so Miway/Contractor pass the buck again while my house is getting more damaged by the day. They want to send out the SAME Contractor to do a quote and pay me out so that I can source my own plumber, now that is not why I pay insurance and that is not what I am with MIWAY for.
Good morning, I think you have it wrong somewhere. Tebogo never contacted me after this review. Only Chillano has called me. Apparently Erica Williams is the only Contractor that can do the job after I told Miway I would prefer not to work with them after the first time. Now I am not given any option for another contractor as they are your sole contractor in this area? First it was my neighbours on my right that caused the damage so they broke down the wall and nothing was wrong on their side. Now it is my other neighbour.. so Miway/Contractor pass the buck again while my house is getting more damaged by the day. They want to send out the SAME Contractor to do a quote and pay me out so that I can source my own plumber, now that is not why I pay insurance and that is not what I am with MIWAY for.
Thanks for your note, and for giving us a chance to have a look at what happened.
Chillano has been in touch to discuss your concerns with you in more detail and he also arranged for a different service provider to assist with the assessment! Please let us know if there’s anything else we’re able to help with.
Best regards,
The MiWay Team
Thanks for your note, and for giving us a chance to have a look at what happened.
Chillano has been in touch to discuss your concerns with you in more detail and he also arranged for a different service provider to assist with the assessment! Please let us know if there’s anything else we’re able to help with.
Best regards,
The MiWay Team