LM
Letago M

1 reviews | Active since Nov 2023

05 Nov 2023, 21:51

No feedback

On Saturday 28th October I called Miway to do a review on my policy. Then the following happened: - while confirming my car details as part of the review I found out Miway had insured a diesel version of my car instead of petrol. Furthermore the consultant said she will investigate as to why this was done and then determine if I’m owed premiums as a result of this error dating back to when the car was insured. A week later she has not come back to me - Secondly we called back on Wednesday 1 Nov and another lady said the senior consultant will call us back as she was on lunch the same consultant and did not call back.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Nov 2023, 21:52
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team