No Feedback and Query Not Resolved

In March 2014 on my way home, I was accidentally crashed into by a bakkie which was driving on the far left lane going into his far right lane. He had the impression that he would speed ahead of me and go quickly into my lane however ended up crashing into the front left hand side of car by the front wheel. Miway had asked me to get them a written report on the accident and send them sketches which was done on the 27th March and sent to Lehlohonolo working at Miway. It has been more then a year when I decided to send them an email asking for feedback as they haven't communicated with me since then and/or updated me on anything. Only this year April when I send them an email explaining how disappointed I am in their service, they respond to tell me the case has been closed due to possible liability claim. How dare they close the case without my knowledge and what the hell do they mean? I responded to ask them for an explanation and that I wanted to speak to a manager and again since then there is no response. I am furious and utterly disgusted in the service I have received. I will recommend that no one uses Miway and I myself are changing insurances if nothing is done by end of May