no feedback and poor service

I was involved in a car accident on the 10th of October 2015. I called Miway to put up my claim. The person who bumped me had an insurance and was willing to cover all the expenses. The police took both our statements and said they will forward the info to Miway. The claim has been dragging for close to 2 months now. No feedback was given to me and when ever I call to find out what's taking so long I'm being transferred from one person to the other. I refuse to pay any access fee as the guy who bumped me had an insurance. The only thing that needs to be is to claim from that guys insurance. I've sent Chirstie Landsberg a number emails requesting the details of the person who bumped me but up to today I haven't received any response. I'm very disappointed and I regret ever joining Miway. Santam was the best I only left because my premium was a bit higher but now I understand that cheap is very expensive. Been with Miway for over 2 years now, never missed any premium and this was my 1st claim. Disappointed!!!!!!