No feedback and no service

I have been a Miway client since 2011 and have always been happy and convinced plenty of my friends to join them. On 14 September 2015 my vehicle was severely damaged on a employers property and they were not willing to pay the total damage so I had to claim from Miway, which they will then claim from the employer. I sent the photos of damage as requested to Miway, but the amount they are willing to pay out is R2000.00 less than the actual damage as two parts can not be seen on the photograph. I have maxed out my cellphone account three times by contacting them and requesting for a assessor to come out and I only receive empty promises that they will phone back, but never do and the correct people are also never available. I phoned them again on Wednesday and said that if I have not heard from them by that weeks Friday evening I will put a complaint on Hello Peter. It is now Monday evening and I have still heard nothing from them. This is NOT \Mi way"and am extremely disappointed in the terrible service received from Miway."""