KR
Kwena R

1 reviews | Active since Jun 2015

08 Mar 2016, 14:48

No feedback

I had an issue with my car that ended up needing my insurance to get involved.<br> Throughout this time of need, not once have i received a call from my insurance to inform me how far they are in processing my claim.<br> I'[ve spent money calling in day after day. Only to find that the gentleman that is suppose to be dealing with my matter is on another call. I've let him so many messages for him to call me back, i've e-mailed him. Even explaining how much of a strain it has become without a car, two kids and having both of them unable to go to school during this time.<br> <br> Every time I call in, he never takes my calls. <br> <br> This insurance has people working there who really don't care about the lives they inconvenience when they stall to do their jobs.<br> <br> 13 days and going. <br> <br> I'm regretting joining, and recommending my parents to join.<br> Poor service.<br> <br> Even at this point, i'm still waiting for some to call and give me feedback.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Mar 2016, 12:02
Official
Hello kramathoka,

We're so sorry that you couldn't get hold of us initially, and for any hassles you experienced as a result!

Cecil has since been in touch to break down the cost of your claim, and to let you know that we've since finalised and settled your claim.

Please don't hesitate to give us a call if you need any further clarity!

Kind regards,
The MiWay Team