no feedback

I lodged a claim with miway because the key insert of my car had broken after weeks of waiting for their feedback I received an email from mpumi nkumbe who said I should go make a quotation and send it to her, I did went to vw arcadia to make the quotation and the brief summary of how the key broke like she asked and sent it to her however the response I got from miway since sending the quotation was a call from mpumi notifying me that my claim was closed without any further details I requested her to send me an email on how and why my claim was closed I have not heard from them since, am currently not using the car as I do not have a key can I please get a feedback from miway their service is very questionable when it comes to giving feedback and its frustrating claim no- c697994