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I logged a claim with Miway on 15/12/2015 for my bag,I initially called the prev day and was promised a call back the following day by a Kedibone, which never happened,Estaune requested that I report the incident to the police which I did and called back with the details the same day,he also requested proof of ownership in the form of photos,which to me sounds ridiculous,I don't know of anyone that keeps proof of ownership for clothing,I called in on 17/12/15 to advise that I did not have any photos for the missing items and was promised that Estuane would give me a call back,which never happened, I again called in today 22/12/15 and was still unable to get through to him, I spoke to a Chris, he kept me on the phone for what seemed like ages saying absolutely nothing, I constantly had to check if he was still on the line, that is not on, his superior should arrange training for him on how to manage silences, and to make things worse, he still placed me on hold for a much longer time only to come back and tell me that my claim was being processed, if this is how you guys handle a small claim, what will happen if something worse occurs,I need my claim finalised ASAP, Do your part!!