No Feedback

On Monday, 12 October 2015, I filed a claim with Miway. They said it will take up 6 days. On the 19th I called them to hear if they had any news. They said someone will call me back. I've been phoning everyday since then and every time someone tells me something else - the one says it was approved and the are waiting for a quotation, the other one says they got a quotation, another one says the are still busy with the claim. No one seems to now what is going on. I'm tired of hearing they will call me back and then no one does. I am new with Miway, and if this is how I am going to struggle with a small claim, how will it be if I need to claim something big. This is just terrible service.