WB
Willie B

1 reviews | Active since Jan 2014

11 May 2021, 14:54

No Feedback.

I have made several efforts contact MiWay to resolve and report this matter. I used their Chat function which did not help. I sent them chats from their Website, about 3 times. I even lodged a complaint on their web page. Still little to no feedback.

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Hi, regarding this claim, please note that the boot lock, was damaged during the recovery of the vehicle and I do not accept that this was removed from the repairs. Also please note that after this accident there is a vibration on the front wheel (I do not know which one) and that the vehicle is pulled to the left. This must also be checked and may be part of the unseen damages as a result of the accident. This means the claim may be much higher.

I mentioned this several times to the panel beater and to MiWay with no feedback. Today I receive photos from the panel beater and there is no tow bar. Also no feedback on the vibrating wheels or the car pulling to the left or the wheel vibration or the boot locking mechanism.

Another problem I have is the excess amount. I logged the claim on my cell phone, As I was advised to do. The app asked for an address which I could not provide as the accident took place on the R 500 between Fochville and Parys. This is not my fault and I want the discount as promised to me.

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Replies (3)
WB
Willie B's update11 May 2021, 15:13
Reviewer Update
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MiWay Insurance
MiWay Insurance's reply11 May 2021, 16:46
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards, The MiWay Team 
WB
Willie B's update12 May 2021, 17:02
Reviewer Update
Feedback please?