NO FEED-BACK

My client's insurance claim was rejected by Miway on the 31 August 2015 after his vehicle was hi-jacked in July 2015. He immediately put in an insurance claim after the hi-jacking. After the rejection of his claim my client lodged a dispute with Miway on the 31 Aug 2015 i.t.o their dispute procedure.<br> On the 8th Sep 2015 Miway indicates to me that they will respond to us by the 11th Sep 2015. Miway do not respond as promised despite numerous e-mail requests to them to respond as promised, and telephone calls to Ms Palessa Mashilwane (which telephone is never answered save for voice message). On 28 Sep 2015 a further e-mail is sent threatening legal action if no response is received by the 30 Sep 2015. On the 30thSep 2015 a response is received by Miway that they will respond by the close of business that same day. Needless to say no response received fro Miway as they promised. On the 1st Oct receive a response informing me that the claims assessor who investigated the complaint did not request certain information from my client before rejecting the claim (heavens knows what information). Once again Miway fail to respond to e-mails from me inquiring what further information they ne