JJ
Jacques J

1 reviews | Active since Jan 2018

05 Jan 2018, 08:16

No Customer Service/ Waist of time.

After being phoned for the Miway so called R400 challenge and wasting almost half an hour with them on the phone they were not able to beat my current policy. So then they requested my Policy to be sent to them for a thorough comparison which was sent and yet no response for more than a month. So I phoned them again and was promised they will get back to me, still no response and no one getting back to me.

If this is the way they try and market themselves and when not even being able to match another policy then just don't live up to their adverti*****t then I don't know where the trust in insuring with them is.

Also if this is the way they are treating potential future clients how will they treat their current clients whose money they already take every month?!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply05 Jan 2018, 08:22
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply23 Jan 2018, 16:18
Official

Please accept our since apologies for any inconvenience caused - we assure you that it is never our intention to upset you in any way. We have since kept to our promise and paid the amount to you.

We urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team