No Customer Service

Item: MiWay Insurance
Rating: 1
Author: Leonard P

So I have been a Miway customer for approximately 8 days now, within these 8 days my insurance premium has increased three times, details on my policy is still incorrect after i have given them the same details four times. Spoke to the call center and a "senior consultant" was supposed to phone me back. 72 hours has passed and still no call back? Definitely the way to treat a new customer???

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

05 Sept 2017, 08:56

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply05 Sept 2017, 08:56

Official

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's replyOfficial

06 Sept 2017, 16:45

Please accept our sincere apology for not getting things right initially and for any hassles you experienced! Christinah has since been in touch to discuss your concerns with you in more detail and to assure you of our commitment to prevent similar errors from happening again moving forward.

Please let us know if you need help with anything else.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply06 Sept 2017, 16:45

Official

Please let us know if you need help with anything else.

Kind regards,
The MiWay Team

Best regards,

No Customer Service

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