No customer care

<p>I recently lodged a claim for a shattered rear light glass with Miway but by the next day I had not been contacted by them, after a failed 'call back' I called them and tried to get my claim sorted.</p> <p>After 3 calls I was told that my claim was authorised and would be contacted by PG glass.</p> <p>My Grandmother passed away 2 days later and I needed to travel home to KZN but had to wait for my glass to be sorted.</p> <p>When I arrived at PG glass, I was told that Miway had authosrised a front windscreen instead of the rear light window and that I would have to wait a further 2 days while they ordered the correct glass but due to circumstance, I was unable to wait that long, so I taped my glass and drove down to KZN.</p> <p>I again made use of Miways 'call back' service but I guess it only works if you are a new customer.</p> <p>I then requested PG glass to redirect my claim to a KZN branch but when I contacted that branch upon arrival in KZN, they knew nothing of it.</p> <p>Thanks to the assistance of Claude from PG glass Scottsburgh, my glass was evenetually sorted.</p> <p>Throughout this incident, I was the one that contacted Miway and my call backs were not answered, I haven't even received a follow up call to ensure that my claim was sorted.</p> <p>A word of advice to other Miway customers, if you want them to call you back, set your request as a new customer and once they call you, get them to redirect your to the correct department.</p> <p>Such poor service.</p>