No cover vehicle ******

I. Had financial difficulties in april and on 15 April I contacted Mi way through the app on my phone advising them I am unable to make payment. As the bad luck struck me my car. Was ****** on 18 April. I contacted Mi way asking them to pls see if they cannot assist with some goodwill. My claim was denied due to premium not being paid. But they told me I am being refunded R1900 as my installment on vehicle was incorrect. In my opinion Fistly: Mi way actually had enough money from me actually covering almost 3 premiums. Secondly: If they paid me this money back before then I would have had sufficient funds to cover my premium. Thirdly: After telling them I am unable to pay they still tried to deduct money on the 17th. And they once again tried on 19th aftet car was stole and then once again on first also after car was ****** according to sms received from Mi way.

Is there no way that Mi Way can at least give some goodwill as I feel they had enough money from me to actually cover the premium.

Or at least just reconsider and escalte the matter to help me in some way. As now I am stuck without transport and still owing the the bank. I am unemployed and I tried to pay them as best I good. And I contacted them if there was a concern.