No Control No Commitment

Now this is truly the poor service one would expect, a phone call just after 08:00 where the person advises she would phone me back in one hour time where then 2.5 hours later, a call where the line is quiet, not a single word. I ask that whoever is on the call need to call me back as I cannot here them.
I then end up calling back where I then need to repeat myself and explain the entire situation over again to a new consultant.
Poor Service which a short x2 line apology letter will not be accepted.
I refer to our telephone conversation on 22 November 2024. We are devoted to deliver the best service to our Clients and we apologize for not keeping our promise.

So, this was your letter of apology, however, you have still not yet corrected your mistake, therefore apology Not accepted!

After having provided MiWay with a bank stamped statement but only blanked out my account balance, MiWay has now insisted on needing to see my account balance before being willing to submit for refund.# we need to see balance before and after.Please do note, I'm not comfortable with this request as you are now invading my personal privacy in which MiWay has no right in doing so.

*****ing my money doesn't seem to be enough, therefore now wanting to see sensitive information to which you have no right.

MiWay now sent me an sms; Refund will be processed within 96 hours.
THIS IS UNACEPTABLE!!!

It did not take 96 hours for MiWay to ***** my last bit of money, why do I need to wait 96 hours to have my stollen funds returned into my bank account?

If there is anyone reading this review who has more knowledge on this kind of thing, I would really appreciate a legal form of advise in terms of what action can be taken in this instance.
I honestly feel belittled of my self worth and ****** of my hard earned money which was budgeted for food for my family.
Payday is not yet due, therefore, funds are limited. Still MiWay took last bit of money that was left in my bank account without even thinking twice. The debit date is set for the 1st of each month, NOT the 22nd of each month, stick to the initial agreement please!

Completely dissatisfied client.

From: Louisa @ MiWay
Sent: Friday, November 22, 2024 2:55:34 PM
To: Riaan; Complaints
Subject: Refund

Good day,


Kindly note the refund has been proceed and apologies once again for the inconvenience caused.

My Response to the above;

Your apology does not put the money back into my bank account, nor does your apology fix this situation, 96 hours is the process time for this refund, absolutely unfair, absolute disgrace!

Who is going to provide food for my family until then?
MiWay is openly *****ing money and the people working there is too yellow to speak up and do something about it!

My family will go to bed tonight not having had anything to eat because of this negligence, the same for tomorrow and the same for Sunday!

I hope you are happy and satisfied with this kind of pathetic service!

Eat well, and think of this situation whilst doing so and knowing there is a family going hungry because of MiWay having stollen someone's food money.

96 hours is x4 days, the debit order agreement was set for the 1st of each month, not the 22nd.

Please proceed with processing my policy cancellation, I will not be insured with ******* and an organization who does not give a damn about its clients.

Feedback on the initial review.
MiWay eventually refunded my account and sent me an apology letter, one of their consultants also phoned me the following Monday to make sure the refund was received.
So, thank you MiWay for refunding the money you took from me.

Then again, MiWay tried calling me on Wednesday whereby having answered the call only to find not a single voice on the other side speaking back. Following this call where I then ended the call after hanging for 25 seconds, MiWay sent me x3 emails stating that they tried calling but to no avail.
Wow, anyway, I then responded on one of the x3 emails sent by MiWay in advising that they are welcome to call back again but would really appreciate their communications in writing instead of a voice call seeming at least then, I will have their wording in writing.
Voice call records seems to go ******* and for some reason ending up as not available when requested, therefore, rendering their statement of "voice call records are available on request" Null & Void"
Well, at least with the experience I had with MiWay.

Regardless of the above and regardless of MiWay having debited my bank account nine days too early, and having left me stranded without any money to provide for my family seeming I do work on a budget and don't make provision for little things like someone taking money from my bank account without the proper approval to do so, I truly want to express my sincere appreciation for such GREAT service.

Thank you MiWay for having resolved this issue.