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sean G
1 reviews | Active since Jul 2015
15 Jul 2025, 11:11
No contact from claims after 1 week
Logged a claim 9 July, claims called my wife 10 July and she wasn't able to take the call. Nobody has sent an email, whatsapp or even tried to call again. Reported it to my broker 14 July and asked that I be called due to my availability. Nobody has tried to make contact since. 15 July my broker sent an email to jean-pierre devilliers asking that I be called immediately but still nothing. I have made comments on facebook, sent message to MiWay but still nothing. I was a broker for 10 years amd Miway is by far the worst and I will be moving back to Outsurance and make sure many existing and prospective clients know about your pathetic service
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Replies (3)
MiWay Insurance's replyOfficial
15 Jul 2025, 11:11It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Jul 2025, 11:11
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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sean G's updateReviewer Update
15 Jul 2025, 11:28It has been escalated to Jean Pierre de Villiers the senior claims assessor at 9am this morning, I have also emailed him personally and when I called the claims centre they also email him so....I won't hold my breath expecting a response but thanks anyway...Will post correspondence on Facebook as well
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sean G's update15 Jul 2025, 11:28
Reviewer Update
It has been escalated to Jean Pierre de Villiers the senior claims assessor at 9am this morning, I have also emailed him personally and when I called the claims centre they also email him so....I won't hold my breath expecting a response but thanks anyway...Will post correspondence on Facebook as well
sG
sean G's updateReviewer Update
15 Jul 2025, 11:55Finally got a call from Jean Pierre and apparently he did try to call once on Friday and couldn't call Monday or this morning because they are understaffed and due to the fact that there are more important claims related to the storms we were not seen as a priority. Now he will send an email giving permission to assess the claim even though he could've email this document last week and we have permission telephonically. Absolutely pathetic service. Oh yes, and because he assesses claims on the road he can only attend to his emails when in the office which is very rare. At least I have all of this in writing and can post on social media
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sean G's update15 Jul 2025, 11:55
Reviewer Update
Finally got a call from Jean Pierre and apparently he did try to call once on Friday and couldn't call Monday or this morning because they are understaffed and due to the fact that there are more important claims related to the storms we were not seen as a priority. Now he will send an email giving permission to assess the claim even though he could've email this document last week and we have permission telephonically. Absolutely pathetic service. Oh yes, and because he assesses claims on the road he can only attend to his emails when in the office which is very rare. At least I have all of this in writing and can post on social media