No contact after request of cancellation

Thank you. She did contact me and cancelled the cover. Unfortunately she indicated that the debit order already has been sent to my bank. I will try and reverse if not i will call MIway again because i requested this cancellation since yesterday where i spoke to someone and they promised to call me back. Gloria told me that a call back has a turn around of 72 hours but its unfortunate that i was only told after i requested that the debit order not go through which is not fair. I have insurance with you guys on my other vehicle (comprehensive cover) and i have been a loyal client since 2013 so i would like our business relationship not to be destroyed because of this. I will be in touch if i have issues with the revesal from my bank.