No contact ability, no resolution

On the 28 August 2015, somebody reversed onto my parked car. He told me that he has comprehensive cover with his insurance and all damages to my car will be sorted out. We followed procedures and submitted all relevant documents requested by the consultants at miway. We were told that an assessor will contact us soon. Nobody has contacted us since, we keep receiving sms messages from the company stating that we should contact them, the number supp**** by them does not exist when dialled. I have contacted the call centre 5 times already and they tell me that they will get somebody to contact me. I am still waiting for feedback till this day! Pathetic service!