RW
Roelof W

1 reviews | Active since Aug 2012

18 Apr 2018, 09:56

No contact

My vehicles insurance was cancelled, and Phoned MIWAY to reinstate it. I then asked them about my installment and they said they will phone me back. No one phoned. I again contacted them and they said they will make a note of it. It took them a few days before they phoned me. But as it was time that most people knock off from work MIWAY decided to phone. I do not pick up phone while driving. They left messages and a mail to phone back. The same day when I got home I phoned back on ********** and no one answered. That was yesterday. This morning Phoned their 0860 number. The lady asked the usual questions and she said she will put me thru to the retention department. Obviously the phone just rang and after a while it was cut from their side. Why do I have to battle to get hold of them. I phone a few times and they only once and then they leave you. I am sure this must be all recorded on their notes on computer.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply18 Apr 2018, 10:01
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply04 May 2018, 16:37
Official

Thank you for giving Thelma a chance to step in and assist you. Please be assured of our commitment to always deliver awesome service and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team

Best regards,