No Communication.Still without a Car 4 months later

I am logging this incident which is relating to Claim number *** Logging it on behalf of my Mother as I have been dealing with Miway on her behalf

It is relating to an accident my Mother was involved in on the 15th of June . As I typing this she is still without a car. Below are the responses I have been getting from consultants and the team leaders listed below Thembile Nkosasana Mbali The list goes on

This are the few words that really bothered me - you can go to the panel beaters to check the car - We don’t control their business - There is nothing we can do - Panel beaters have other customers - You might be in the backlog - We don’t reward loyal customers My mother has been with Miway since the year , she has never claimed, never missed her premium and the treating we have received all I can say is wow. Since the accident in June I call Miway claims department almost 3 to 4 times a day. No one has ever made a contact to my Mother with the progress of the claim . I do follow ups everyday.

Yes, when my mother took the insurance she didn’t opt for courtesy car hence she could have alternative while the car is in for repairs. Question is . What are the incentives that can be offered to her as a loyal customer that never missed a payment while she is stranded at home? THERE IS NOTHING WE CAN DO FOR HER.

The car has been with the panel beaters since the June . Feedback from the panel beaters- we have ordered the parts. That’s the only feedback I have been getting since . I am the one that calls the panel beaters everyday .

Miway never follows up with the panel beaters , only when I am on the call they said please hold while we call the panel beaters . Then I will hold while they call them same feedabck everyday.

The question I will ask the consultants , how sure are you that the parts have been ordered ? Did we ask them for the logs/evidence?

I must say rude in a nice way I give it to them . It’s only this week 2nd of October that we have started getting comms via an email the progress of the car.

Question is , is it because we are nice people that they take advantage of us ? Is it because it’s always females that calls in that I am not being taken serious ? Not once have I ever shouted or make a scene . Is it people that screams that always gets assistance?

The experience haven’t been so great

All we needed was HELP from our desperation. That we atleast mattered as a customer .