No communication whatsoever

I am still an existing policy holder at Miway.

Although... I have not had appropriate communication from this insurer. I have been making changes to my policy, date is the 27th January 2018. I was sent an email regarding changes made. On the 5th February 2018 i realised that no debit order had gone off my account for my insurance. When I called to find out why. I was told that my policy had been suspended. I HAVE HAD NO COMMUNICATION OF THIS. NO EMAIL NO SMS NO PHONE CALL. Even though I have called and made changes to this policy (still not received an updated policy as well). Absolutely unacceptable.

I have to say the lady I spoke to today, 6/02/2018, was helpful in reinstating my policy, I was happy she helped me.

Although I am still not happy with the way miway has conducted this whole situation. What if something happened in this suspension of policy? Miway would claim no responsibility.