No communication. No response from advisor.

My name is Warren. Submitted claim on 30th August. A day later received an email stating a claims advisor has been assigned and would be in contact in 2-3 days. I've sent multiple emails (3) asking for update before getting a generic response where they apologized for the late response and that they will contact me yesterday. Still waiting for said response Sent another email this morning. No response again. I'm in the dark as to what's happening and this is distressing. I need to know what happens next. So far no communication. It's not all bad. When the incident occurred Miway sent security assist which was brilliant. No complaints there. But I'm stressing here not knowing what's happening next.