No communication / Feedback

On the 3rd of September we logged a claim with my insurance on the accident that was caused on us by a third party. Without any hustles, of which i appreciate mi-way authorised the repay of my vehicle and my car was back to its original good condition in no time. The only frustration and where i feel let down by my insurance is with regards to claiming from the third party, i have been waiting all this time for settlement from a third party, communication from mi-way is very bad as no one pro-actively has made an effort to call / send me email regarding feedback on the claim. i always have to send emails myself and only then i get feedback to be told they are still waiting and was told this is a lengthy process but no indication of timelines. i honestly fail to understand what the difficulty is if nobody is communicating to me. i wanted to claim from the third party myself but i did not initiate the process as i did not want to duplicate efforts or confuse matters as my insurance had already started with the process. however, 3 months later i am still in the dark on this matter. Please help