JH
Jeannie H
1 reviews | Active since Jan 2010
08 Sept 2020, 12:34
NO COMMUNICATION
I was involved in a motor vehicle accident on the 23rd August 2019. It's been more than a year and the last feedback I received from MiWay regarding any effort to claw back the R 7000.00 excess that I had to pay, was on the 31st October 2019, from Xoliswa Tshabalala. I know this money means nothing to you, but I had to sacrifice that money because a piece of garbage decided to skip a red traffic light and cause the accident. So, MiWay, have you even bothered to try and get that money from Abel Baloyi or are you simply showing me the middle finger? And the same goes for the accident that my husband was involved in, exactly one month after mine. NO RESPONSE OR FEEDBACK.
Helpful (0)
Replies (2)0
Replies (2)MiWay Insurance's replyOfficial
08 Sept 2020, 13:19We are very sorry to hear of your frustrating experience and we can assure you that this is not the MiWay way. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon to provide you with proper feedback. In the meantime, we’re so sorry for the hassles you’ve gone through.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Sept 2020, 13:19
Official
We are very sorry to hear of your frustrating experience and we can assure you that this is not the MiWay way. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon to provide you with proper feedback. In the meantime, we’re so sorry for the hassles you’ve gone through.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
JH
Jeannie H's updateReviewer Update
08 Sept 2020, 19:18Just a thank you to MiWay for the prompt response to my post earlier today. Thank you for the effort that you were prepared to go to to correct your wrong - I really appreciate it. Thank you to Nonhlanhla Nhlengetla (I hope I took your name down correctly) for your friendly call and professional, courteous manner. This is the kind of service I'm used to from MiWay - the one where people respond to your queries and deal with it promptly and professionally.
Unfortunately I couldn't get the star "thing" done, but your response deserves five of them.
Thank you, take care and stay safe.
Unfortunately I couldn't get the star "thing" done, but your response deserves five of them.
Thank you, take care and stay safe.
JH
Jeannie H's update08 Sept 2020, 19:18
Reviewer Update
Just a thank you to MiWay for the prompt response to my post earlier today. Thank you for the effort that you were prepared to go to to correct your wrong - I really appreciate it. Thank you to Nonhlanhla Nhlengetla (I hope I took your name down correctly) for your friendly call and professional, courteous manner. This is the kind of service I'm used to from MiWay - the one where people respond to your queries and deal with it promptly and professionally.
Unfortunately I couldn't get the star "thing" done, but your response deserves five of them.
Thank you, take care and stay safe.
Unfortunately I couldn't get the star "thing" done, but your response deserves five of them.
Thank you, take care and stay safe.
