WW
Willem W
1 reviews | Active since Oct 2017
23 Jan 2018, 10:08
No Communication
Dealing with MiWay is the most frustrating thing anyone can go through. No communications. No assessor to check the damage, but somehow they manage to quote on replacing a bumper, a Light, fixing a bent fender, fixing broken brackets.
MiWay got a quote of R8 000.00. The cheapest light I manage to find is R4 000.00, how is it possible in any way that they can fix the rest, properly, if half the quote is for the cost of a light.
But the worst is trying to get them to send the quote through so that I can see what they quote on. I would like to compare the quote I have, that an assessor went through, to the one MiWay have, where no assessor went through to assess what needs replacing.
No communication from MiWay, I have to phone them to find out where we stand with the claim. Getting transfered from one consultant to another and not one that can assist. Asking to get transfered to a manager then hanging on for almost an hour just so that they can hang up.
If anyone considers to get covered by MiWay, do YOURSELF a favor, and DON"T!!!!!!!!!
Worst company to deal with when you need them to assist you with a claim.
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Replies (2)
MiWay Insurance's replyOfficial
23 Jan 2018, 10:37We are truly sorry to hear of your claims experience. Kindly be advised our claims team will be in touch to assist and clarify any queries regarding the claim.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply23 Jan 2018, 10:37
Official
We are truly sorry to hear of your claims experience. Kindly be advised our claims team will be in touch to assist and clarify any queries regarding the claim.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
25 Jan 2018, 14:06We have to apologise for the hassles you’ve experienced with your claim process. We assure you that it is not our intention to cause you any inconvenience.
We have tried to get in touch to assist with your concerns, but we were unable to reach you. Please give us a call when you have a minute – we’d really like to get this resolved.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply25 Jan 2018, 14:06
Official
We have to apologise for the hassles you’ve experienced with your claim process. We assure you that it is not our intention to cause you any inconvenience.
We have tried to get in touch to assist with your concerns, but we were unable to reach you. Please give us a call when you have a minute – we’d really like to get this resolved.
Kind regards,
The MiWay Team
Best regards,