No Communication

<p>Genuinely not impressed with the service being received by MiWay and Gateway Autobody in Centurion. Our first run in with Gateway was after a botch job through a service provider of Outsurance, Gateway tried to fix the mistakes they made – but after 2 years and countless trips to Gateway the door window just isnt functioning properly… We’ve been there about 5 times this year already, where they promise to have a courtesy car ready and we should come drop off the care – and nothing! Where leaving work early so many times isn’t a luxury we can afford to do on so many occasions. Now we are fortunate enough to have to deal with them again after someone drove into my husband’s car (and naturally this someone doesn’t have insurance), our claim was approved a week ago – still no call from Gateway to book the car in. I’ve followed up a couple of times with MiWay and have received a call from Lesego (whom is, sorry to say… not very happy to be at work) – still nothing… this also after MiWay refuses to bill us at our “new lower excess” that came into effect on Saturday 01/04/2017. We pay a lot of money for insurance and in return expect good service, it doesn’t even need to be exceptional… which would be fantastic, but seems like it’s just unattainable. All we want is to get our car and maybe even cars fixed once and for all. Is there someone out there that’s able to help please??</p> <p> </p>