No Cash Rewards in 5 months

I app**** and took out insurance with Miway online.

There is a banner on their website which says,\The quoted premium will only be illustrative and not a binding offer and was confirmed by an email received. By applying for, and taking out, your insurance policy online, MiWay will pay you an average full month's premium after 3 months' full premiums are received\".

I have now paid 4 months' full premiums and called Miway end of July to find out about my rewards. Lady informed me it would be deducted from my next debit order which never happened.

Now in end of August, I once again called the call centre (voice quality always very poor) and the agent informed me he will forward it to his manager, not able to indicate when it will be resolved.

When if ever will I get any feedback regarding this? And worrying if this is their service level, what will it be like when claiming?