No Cash back

Raising concern about MiWay’s cashback scheme, as I feel the way it has been communicated is extremely misleading.

Over time, I received multiple communications stating that if you remain claim-free for 2 years, you’ll receive 10% of your paid premiums back. Based on this, it was my clear understanding that once I had been claim-free for 2 years with MiWay, I would qualify for this benefit.

However, after contacting MiWay to confirm, I was advised that I am not eligible, and that the 2-year qualifying period only starts from this year. This is extremely disappointing, as I have already been with MiWay for more than 2 years. In reality, this means I now need to wait an additional 2 years, and even then, I would only receive 10% based on that future period, not the time I’ve already been insured.

When I raised this with the customer service representative, they agreed that the communication regarding this scheme is extremely misleading.

At no point was this clearly communicated. The messaging strongly suggests that long-standing, claim-free customers would automatically benefit, which is not the case.

This lack of transparency is concerning and makes me question whether this is the kind of insurer I want to continue with.