OM
Osborne M

1 reviews | Active since Jun 2011

17 Jan 2019, 18:40

NO CAR NO PREMIUM FOR THIS MONTH OR YOU MAY CANCEL THAT POLICY

Kindly be advised that I lodged a claim on 05th December 2018, immediately on the day of the accident. Then Miway decided to have their lengthy process on my claim and on 14th December 2018, they assigned Renew-it for the repairing of my vehicle to-date, repairing not completed nor has a given date of completion. It is more than a month now without the vehicle. Month end December 2018, you got your premium, and now it is 2019 January, you will be expecting another premium next week. So you will be getting two monthly fees, while the car is with your friends? If I don’t get answers and my car this week, NO PREMIUM from my account shall be debited. On the 16th, Renew-it, rep**** to my emails stating that they shall give me a call, but that never happened. So since you guys are getting premiums while the vehicle is not with me, which risk are you covering, Me or Renew-it?

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Jan 2019, 08:11
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team