No call back or interest in my claim

I am highly appauled by the pathetic service I have received from Makhosazana!!! Not friendly at all she spoke to me as if she did not want to help me! I called in yesterday to lodge a chip on my windscreen I called at 17:50pm and spoke to this lady while talking to her to lodge my claim my call cut and she never damn bothered to call me back! I asked her if claiming for a chip on my windscreen will affect my premiums she said she does not know. Up til now not even the glass company has called me back!!! Miway is this how you service your clients! I pay my premiums every month but get pathetic service when I want to claim for a chip on my damn windscreen!