No assistance to cancel a planned policy

I have called multiple times with my last interaction being via whatsapp with a senior supervisor by the name of Precious Kgope to request a policy cancellation and on all occasions I was told I will be called back by a team leader or in Precious case a call back to "assist efficiently" to finalize the cancellation which did not happen.I used the whatsapp line thinking it would be more effective but it turned out to be pointless. I dont understand why cancelling a planned policy is so difficult as the account is not supposed to be active yet. It's a scheduled activation where the policy will only become active in July 2024.I am trying to cancel this planned activation as I plan to sell the vehicle I was going to cover yet nobody seems to want to assist in the cancellation of my planned (not yet active) policy.