no assistance on subpar repairs

It is extremely disappointing that the only way to get MiWay’s attention is by posting on a public platform. I am once again forced to escalate here in the hope that someone will finally contact me.

On 06/11/2025, I called to lodge a complaint regarding the substandard repairs done on my vehicle. Instead of assisting me, the consultant I spoke to immediately declined any responsibility and told me to contact the claims handler, Felicity. I then had to search through my emails to find her details, and I sent the required email that same day — 06/11/2025.

Today is 25/11/2025, and I have still not received a single response. Not even a basic acknowledgement of receipt. This level of service is completely unacceptable.

I sincerely hope that posting this will finally compel MiWay to take my matter seriously. I need this issue resolved as soon as possible so that I can move forward with cancelling what has clearly proven to be a useless and unreliable insurance provider.