No assistance on my login/app/acount

For the longest time I haven't been able to login to my account from my PC, but because I could access it from the MiWay app on my phone I didn't have much of a problem. Now I got another phone and recently I tried logging in because I wanted to make some adjustments to my policy but could not not log in from my phone. I tried to reset the password and it could not find a profile under my name and said I should register. When tried to register it said that I already had an account. So I spoke with a very helpful consultant last week on the 25.10.2021 who said I should send screenshots of my issue so she could forward to the technical team. I followed up on the 28.10.2021 and she gave me a one-liner reply that she escalated it to the tech team. To date I haven't had any further feedback. I need this to be resolved asap otherwise I have to get quotes from other insurance companies.