MH
MATHILDA H
1 reviews | Active since May 2014
23 Oct 2024, 08:51
NO ASSISTANCE
We had a fridge which was 25 years old and was claimed in February 2021 due to it not working anymore. On 17 Oct 2024 the whole of Vanderbijlpark had no power due to a substation fault. Since then our freezer is not functioning, we contacted MiWay just to be advised that this is a wear and tear problem. The fridge is only 3 years old, it is impossible that the problem is wear and tear. We have been with MyiWay for several year. It seems that MiWay is thinking of excuses not to assist, but you as client need to pay your premium monthly without any complaints. This is unacceptable, MiWay is definitely not promotable and we will definitely not refer anyone to them.
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Replies (3)
MiWay Insurance's replyOfficial
23 Oct 2024, 08:53We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Oct 2024, 08:53
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MH
MATHILDA H's updateReviewer Update
24 Oct 2024, 13:40I did receive a call from MiWay advising that we will receive a report and dispute form. No explanation about why my claim was not successful and still did not received anything. I will make sure that people are informed about their poor customer service
MH
MATHILDA H's update24 Oct 2024, 13:40
Reviewer Update
I did receive a call from MiWay advising that we will receive a report and dispute form. No explanation about why my claim was not successful and still did not received anything. I will make sure that people are informed about their poor customer service
MH
MATHILDA H's updateReviewer Update
30 Oct 2024, 09:21 MiWay sent assessors from Krugerdorp who, according to the report, confirmed that the refrigerator's gas was finished and also wear and tear is present. These assessors did not even open the inside of the fridge. Our claim were rejected because of wear and tear. We got an agent at our own expense to come and test the fridge. They immediately opened the freezer on the inside and showed us that it was the fan's motor that was not working. They fixed the motor and our fridge is working. We paid for our own repairs. MiWay's assessor certainly does not know what they are doing or they give reports with incorrect information so that they do not have to assist there clients. Poor service from the insurance and assessors. This mail is to let people know that MiWay is not willing to assist people who have been clients to years. It is time to make a change.
MH
MATHILDA H's update30 Oct 2024, 09:21
Reviewer Update
MiWay sent assessors from Krugerdorp who, according to the report, confirmed that the refrigerator's gas was finished and also wear and tear is present. These assessors did not even open the inside of the fridge. Our claim were rejected because of wear and tear. We got an agent at our own expense to come and test the fridge. They immediately opened the freezer on the inside and showed us that it was the fan's motor that was not working. They fixed the motor and our fridge is working. We paid for our own repairs. MiWay's assessor certainly does not know what they are doing or they give reports with incorrect information so that they do not have to assist there clients. Poor service from the insurance and assessors. This mail is to let people know that MiWay is not willing to assist people who have been clients to years. It is time to make a change.