No assistance

Adding to my misfortunes, I bought a car on 12 December and it had an accident on 22 December 2020. On the same day I logged a claim on the MiWay app, took it to the panel beaters for assessment and before the year end the panel beaters reverted back to me with a quotation. The given turnaround time is 2-3 working days for a MiWay consultant to contact you, however I waited 11 working days before I called them to follow up. I was informed my claim was closed and reopened that is why is taking so long. Till today's date (19.01.2021) I have only received 1 call from MiWay informing me my claim hasn't been processed. I did another follow up with no success or hope of receiving any assistance. What does one have to do to get they car fixed here?