mA
meier A

1 reviews | Active since Oct 2011

24 Apr 2018, 14:35

No airbags deployed and car removed without checking sensors despite MANY requests to do so!

I was involved in a high speed accident and my airbags did not deploy. I have been requesting Miway to send someone out to check the airbag sensors before they take the car to salvage for 2 days now. I was just informed that my vehicle has been removed and taken to Auction Nation but nobody can tell me where. I urgently need the airbag sensors to be checked as I will be taking this further. I have spoken to 4 call center agents as well as my claims assessor several times and still my car was removed without this being checked. No managers available to talk to me and i am at my wits end!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 Apr 2018, 14:42
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Apr 2018, 14:47
Official

Apologies for the hassles you’ve experienced on your claim. Relebogile has since been in touch to discuss your concerns in more detail, as well as what to expect moving forward.

Please give us a shout should you need anything else.

Kind regards,
The MiWay Team