Nikiwe has terrible customer service s****s.

I have had the worst experience ever with Nikiwe on the phone. I called to insure my phones, she gave a quote of R48.42 for my Huawei P8 lite 2017 valued at R2500.00. I then asked what the cost would be if I insured it for R3000.00. And she said it would be the same amount R48.42. So I said to her if that is the case then I would insure it for R3000.00, she then said to me that she had made a mistake and it would actually be for R59.00 some odd. Which is unexceptable. I then asked to speak to someone would could quote me correctly, at this point she put me on hold ...for a few minutes. I then decided to cut the call. During the entire call though you can hear her in the background huffing anf puffing like she was so irritated with me! Really what kind of people to do guys hire that dont even have an customer service ethic over the telephone. I would like to speak to a supervisor please and get me phone insured for what I was originally quoted. I called to add items to my insurance which should be a plus for guys an yet all I got was disrespect!!!!!!!!