Nightmare to “CANCEL A POLICY”

I must say I’m utterly unhappy with the service I have received from Miway to date or should I rather say no service...For over two weeks I have been trying to cancel my policy to no avail each time I call the contact center I’ve been told that I will receive a call from a retention specialist till today I haven’t received a call. The manner in which you conduct your business is rather pathetic, nothing has been done Miway instead I feel like I’m insured with u under duress. This kind of services is rather scary because if a cancellation of a policy is such a mission what happens when one claims, oh well not that I haven’t my share of bad claim experience with you but I have opted to give you another chance but seemingly I have made the biggest mistake of my life. To cut the long story short I want my policy to be cancelled with immediately effect and if my premium has been lodged yet I also need my refund I don’t have time nor room to wait for your nonexistent retention specialist...