mK
mbali K
1 reviews | Active since Oct 2016
09 Jan 2023, 15:43
Nightmare service
Good day
C*** My vehicle was involved in an accident on 17.12.2022 and received confirmation on 23.12.2022 that my claim was approved.
It's been a nightmare to move the vehicle from the storage to the panel beaters so that they can start with the repairs, whenever you call I get the same answer 'I’ll send an e-mail its not for my department', the panel beaters have also tried to contact them to release the car so that they can start with the repairs they also not winning, Miway is just not willing to do their part. My courtesy car days are ending; the vehicle is still in storage.
I have been with Miway for almost 4 years I must say I was happy with the service until now they giving me a **** service and are not willing to assist at all, no urgency all I’m getting is ‘you are on your own attitude. It's your way until you are in need then it is their way.
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
10 Jan 2023, 10:19It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply10 Jan 2023, 10:19
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
mK
mbali K's updateReviewer Update
11 Jan 2023, 09:03Miway did it again I received call from Teshni yesterday who assured me that the vehicle will be delivered around 1pm to the panel beaters in kokstad panel city and will also ask pearl Joy to give me a call to confirm delivery, I did receive a call from Joy who also confirmed that the vehicle was delivered, to my suprisee I got a call from mohamed from panel city kokstad to tell me that they still don't have the vehicle, I called the wiway call center and I spoke to Sello in claims who confirmed that the vehicle was delivered he confirmed with Hendri at the panel beater, I then called the panel beaters at kokstad and I spoke to Mohamed and I asked him if he works with Hendri to my suprise Hedri is based in Amthatha branch which is where the vehicle was delivered, the appointed panel beaters are the ones in kokstad, why was the vehicle delivered to Amthatha, you’ve done enough trauma, all I Ned to know how do I get my car back I'll fix it myself, you’ve lost me as a customer. You service it beyond pathetic.
mK
mbali K's update11 Jan 2023, 09:03
Reviewer Update
Miway did it again I received call from Teshni yesterday who assured me that the vehicle will be delivered around 1pm to the panel beaters in kokstad panel city and will also ask pearl Joy to give me a call to confirm delivery, I did receive a call from Joy who also confirmed that the vehicle was delivered, to my suprisee I got a call from mohamed from panel city kokstad to tell me that they still don't have the vehicle, I called the wiway call center and I spoke to Sello in claims who confirmed that the vehicle was delivered he confirmed with Hendri at the panel beater, I then called the panel beaters at kokstad and I spoke to Mohamed and I asked him if he works with Hendri to my suprise Hedri is based in Amthatha branch which is where the vehicle was delivered, the appointed panel beaters are the ones in kokstad, why was the vehicle delivered to Amthatha, you’ve done enough trauma, all I Ned to know how do I get my car back I'll fix it myself, you’ve lost me as a customer. You service it beyond pathetic.
MiWay Insurance's replyOfficial
11 Jan 2023, 16:23It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply11 Jan 2023, 16:23
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's replyOfficial
30 Jan 2023, 16:37Good day Mbali!
We would like to note that your car hire was extended and that the excess on your claim has been waivered. We also would like to apologise for the frustrations resulting from your vehicle not being towed in time and being delivered to the wrong repairer, this is not the level of service we strive for. We really appreciate your business and wouldn't want to lose your business. Thank you for giving us a chance to to turn things around for you!
Best regards,
The MiWay Team
We would like to note that your car hire was extended and that the excess on your claim has been waivered. We also would like to apologise for the frustrations resulting from your vehicle not being towed in time and being delivered to the wrong repairer, this is not the level of service we strive for. We really appreciate your business and wouldn't want to lose your business. Thank you for giving us a chance to to turn things around for you!
Best regards,
The MiWay Team
MiWay Insurance's reply30 Jan 2023, 16:37
Official
Good day Mbali!
We would like to note that your car hire was extended and that the excess on your claim has been waivered. We also would like to apologise for the frustrations resulting from your vehicle not being towed in time and being delivered to the wrong repairer, this is not the level of service we strive for. We really appreciate your business and wouldn't want to lose your business. Thank you for giving us a chance to to turn things around for you!
Best regards,
The MiWay Team
We would like to note that your car hire was extended and that the excess on your claim has been waivered. We also would like to apologise for the frustrations resulting from your vehicle not being towed in time and being delivered to the wrong repairer, this is not the level of service we strive for. We really appreciate your business and wouldn't want to lose your business. Thank you for giving us a chance to to turn things around for you!
Best regards,
The MiWay Team