NIGHTMARE EXPERIENCE

nightmare service but whereas in a real nightmare you can wake up and escape it in this case it is the reality.Nothing has been resolved after almost a month. Briefly our motorcycle was sent to the wrong service provider we were not informed of our options. The call center was most unhelpful and confusing. We were blamed for the chaos. Our Motorcycle is now sitting at the wrong service provider accumulating storage fees at R150 per day. We were given permission from Mi Way to go and collect our motorcycle but we were refused as Mi Way had not paid the storage fees. Then we were told that that we must now pay the storage fees & the money will be paid into our account. It is now the 2nd week the money is still not in our account. All the attempts to find out what is happening have been met with indifference , it feels like its every bodies fault except theirs. The Bank has confirmed that there is nothing wrong with my account & that the fault lies with Mi Way. We have given up trying to resolve the matter & PLEADING for help. There is a lot more to this case but we are too exhausted to carry on. Claim No is C997136. Unfortunatley we are an elderly couple which it appears to be making matters worse.