Nightmare claim services

I am having such an awful experience with this company, I submitted a claim 3 weeks ago about a scratch that wasn't my fault however it has been a nightmare dealing with them, Ive dealt with over 3 different advisor and 2 different managers (not to mention names) and I've been promised answers but till today I haven't received feedback, as a matter of fact I'm the person who is constantly calling the company for answers. It's so sad how you so quick to get me on your books but come claim stage I'm sitting here without any answers. I'm very disappointed with your level of service and for a company that says you do things my way you are certainly not living up to your promises.