NID URGENT ATTENTION TO INCOMPETENCE OF UR STAFF

I had an accident on the 23/03/2015 and I lodged my claim with MIWAY. the person responsible for mIway is kabelo, who informed me that I need to take pictures of the damaged area on the car (this I don't think is correct as an assessor has to be the one assessing the car for proper assessment) and forward to her. this was done and the then informed me to sent the car to PEMICO PANELBEATERS in Makhado for repairs. Pemico informed me that the amount of R19000 quoted by MIWAY is too little, his quote required an additiona R25000. MIWAY was then very ***** in solving this issue. I had to request to speak to a supervisor by the name of KARABO, who also failed to assist me. Up todate I have not received any information from Miway and whats irritating is that I have to call them everytime to resolve issues. Its going for 3 months now and my car has not been fixed and no one is prepared to take my calls and resolve the issue. I demand that MIWAY resolve this issue with immediate effect!!!!