Next stop - Ombudsman and cancel my policy

I am not at all having a good claims experience with them. First I returned the courtesy car on 28 Nov, I have still not received my refund. Miway agent keeps following up. Legal advisor who should be attempting to get my excess back from the other driver has not even acknowledged my email of me sending through the photos and case number. Worst of all is my experience with Renew-It Rivonia. They took 3 weeks to finish my car and i had to do the job of Miway and chase Renew-It myself. Miway giving me updates on info I already knew. I finally collected my car yesterday at 4pm, Xolani the service consultant tried to get me to collect the next day to seemingly buy more time. I collected the car anyway only to find the aircon is now not working. Took the car back this morning only for them to say it is not of their doing, this must be an electrical fault the car needs to go to Toyota. Yet they acknowledged that they had to unplug the battery for the time the car stayed with them. I have previously logged a complaint with Miway because on Renew-it slowness and lack of proper communication. I today still await Miway's response to my car coming back with other things gone wrong. There are so many complaints online about Renew-It Rivonia and both times going to the branch there were customers waiting there furious with the service. Next stop is at the Ombudsman.