New Client -Horrific Experience

What a horrific experience I had with Miway!! I spoke to Andile Hadebe on the 1st of Feb regarding a double deduction which took place on my account. She said I must send my Bank Statement for a refund. I sent my Bank statement of the 1st of Feb....She responded informing me that she cannot trace using my Policy Number so I responded on the 3rd of Feb with my ID number. Today the 7th of Feb I still have not received my refund. I sent Andile an email at 12 pm on the 7th she did not respond. I ended up calling the client service and I got through to Zimbili Mancele who kept me on hold for 15 minutes, I eventually had to hang up and call again. I called again and I was informed my refund claim was closed in error. How ridiculous. Now I have to wait again for my refund......My first experience with Miway has been a nightmare. Please cancel my Policy I will go back to 1st for Women I've never experienced such bad service from them. I'd rather pay a higher amount than to receive ****py service.