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Natasha A
1 reviews | Active since Oct 2015
19 Oct 2015, 07:33
New Car
Good day, I have been trying to get hold of Mi-Way for over a week now to do an inspection on my new car, I have left several messages on the We will phone you back system but I get an SMS to say they are trying to get hold of me but there are NO missed calls on my phone. When I contacted Mi-Way in Feb / March 2015 to find out about my policy I was promised a payout of over R6000 in January 2016 then I get advised 2 weeks ago that I will only getting R600 back I find this unacceptable and I am ready to move my insurance back to OutSurance cause at least they are honest to their clients. I would appreciate it if someone will actually contact me. Thank you . Natasha
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MiWay Insurance's replyOfficial
22 Oct 2015, 18:44Hello NDELeith,
Thanks for your note, and for giving us a chance to make things right! First off, we need to unconditionally apologise if your initial experience wasn't up to standard - we'll pass your feedback on to all involved to make sure this never happens again and we assure you that this is not the MiWay way. We're glad that Amori managed to step in and explain the rewards structure and what to expect going forward.
We would again like to assure you of our commitment to always deliver awesome service. Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team.
Thanks for your note, and for giving us a chance to make things right! First off, we need to unconditionally apologise if your initial experience wasn't up to standard - we'll pass your feedback on to all involved to make sure this never happens again and we assure you that this is not the MiWay way. We're glad that Amori managed to step in and explain the rewards structure and what to expect going forward.
We would again like to assure you of our commitment to always deliver awesome service. Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team.
Best regards,
MiWay Insurance's reply22 Oct 2015, 18:44
Official
Hello NDELeith,
Thanks for your note, and for giving us a chance to make things right! First off, we need to unconditionally apologise if your initial experience wasn't up to standard - we'll pass your feedback on to all involved to make sure this never happens again and we assure you that this is not the MiWay way. We're glad that Amori managed to step in and explain the rewards structure and what to expect going forward.
We would again like to assure you of our commitment to always deliver awesome service. Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team.
Thanks for your note, and for giving us a chance to make things right! First off, we need to unconditionally apologise if your initial experience wasn't up to standard - we'll pass your feedback on to all involved to make sure this never happens again and we assure you that this is not the MiWay way. We're glad that Amori managed to step in and explain the rewards structure and what to expect going forward.
We would again like to assure you of our commitment to always deliver awesome service. Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team.
Best regards,