WJvR
Werner Janse van Rensburg

1 reviews | Active since Jul 2012

13 Jun 2017, 19:06

Never return calls and drop calls all the time

<p>The last couple of months were a real struggle with getting into contact with MiWay. The most recent was just to get a rental car while my car go in for repairs. I tried calling but halfway through the calls the phone just goes dead, and if you use the online chat you get promises that you will be called but nope nothing.... so tomorrow my car is going in for repairs and I will be without a vehicle. Yes I maybe left it for too late but did not think it will take more than a day just to get something organised.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Jun 2017, 08:54
Official

Thanks for bringing this to our attention. We'll get an agent to give you a call to assist.

Kind Regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Jun 2017, 14:54
Official

Apologies for the hassles you’ve experienced Werner!

We’re happy to report that we’ve since assisted with the rental vehicle, and our service provider has also assured us of their commitment to get your car repaired ASAP. They’ll keep you in the loop moving forward, and we urge you to give us a call should you need anything else in the interim.


Best regards,
The MiWay Team